Paying off payments that have been paired incorrectly

Hi,

I need assistance with an on going issue I am having with QuickFile. I have payments we’re clients have made multiple payments for invoices on one payment ( so one client paying for two) and I usually pay it off and create the payment manually.

However, when it comes to bank Rec with the accounting team they untag them as they don’t match up which causes outstanding debts which isn’t accurate… is there anyway around this please

@QFMathew
@QFAdmin
@QFSteve

Hello @sharon1

As you are using a bank feed. If you do a manual payment you would need to make sure you delete the corresponding payment from the feed (of they would have to) to avoid duplications.

Alternatively pay off the invoices from the bank as show in the example below

Example 1 payment of £200 paying off 2 invoices for £100 each.

  • Click “Tag Me” next to the Money in transaction
  • Click “Receipt from a customer”
  • Click “Pay down multiple invoices or assign to an account”

image

@QFSteve Thank you for your response, does this work when it’s for two separate clients my current issue is that the payments have been made by the mother for both her and her son but their invoices are separate so when I go to tag it as below, I can only tag one of their invoices and not both with the same payment.

What’s been occurring so far is I will tag the payment too one of the clients and QF will add the unallocated amount to a credit and then I will apply it to the clients next invoice, however when bank reconciliations happen these transactions then became complicated

If you want to handle split payments across multiple customers while still keeping your current account in QuickFile exactly lined up with your true bank statement, then the only way to do that is to use a separate bank account as a bridge. You could create a dedicated “mixed payments holding account” or if it’s just an occasional thing you could simply use the drawings account. The idea is that you mark the two separate client invoices as paid into the bridge account and then tag the single bulk transaction on your current account as a bank transfer from the bridge account instead of as a payment from a customer.

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