One of our staff members have accidentally allocated a payment to the wrong client. The VAT return has be filed do we are unable to undo this process as the invoices are locked. Is there a method where we can transfer the payment from one client to another, or a way to override the locked invoices so the payment can be correctly allocated?
Thanks
Darren
Hello Darren
If an invoice is locked due to a vat return this can not be overwritten.
Credit the invoice and refund the payment, then process it again on the correct client.
The next vat return will net off the invoice/credit values and your bank will net off the refund/payment.
Thanks Steve,
I probably should have also mentioned that the client that had money allocated in error still owes us for their invoices which were incorrectly marked as paid. I have spoken to them and they are sending the money over.
If I call Client-A, the client who had the money allocated in error and Client-B the correct client
So I need to:
1 - Credit the invoices for the Client-A
2 - Refund the payment to my main bank account or a temporary/holding account. I assume if I refund the main account this will throw my balance out?
3 - Allocate the refunded money to Client-B from the holding account
4 - Raise a new invoice for Client-A and allocate the payment they are sending this week.
Hope that makes sense?
Hello @bigfootnetworks
Spot on
So I need to:
1 - Credit the invoices for the Client-A
2 - Refund the payment to my main bank account or a temporary/holding account. I assume if I refund the main account this will throw my balance out?
3 - Allocate the refunded money to Client-B from the holding account
4 - Raise a new invoice for Client-A and allocate the payment they are sending this week.
On point 2 this would not be the case as you have a refund and a payment which would net off against each other, you could use any account. refund out -£100 and payment in +£100 = 0
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