Payment remains unallocated

Support
1

I have a couple of receipts that show as tagged but with the note “This Payment was made to ‘Norburys LTD’ and has not yet been allocated to any invoice.. GBP 74.00 remains unallocated.” Appears when I click on it.

When i go on their supplier account it shows a prepayment of £74.00. how do i fix this?

Thanks

2

Do you also have unpaid invoices for the same supplier? You can assign prepayments to unpaid invoices by going to the invoice page and doing “log payment”, if there are any prepayments available for that client (or supplier, it works exactly the same for purchases) then there will be an “apply from credit” option available.

3

No I don’t have any unpaid invoices from the supplier

4

So I think I must have tagged it to a supplier account without linking it to a receipt ( I still have the receipt). and now it’s locked in Vat.

5

How to proceed from here depends whether you have already recorded the relevant receipt as a QuickFile “purchase” (and marked it as paid from your main or some other bank account), or not.

  • if this payment that is held on account is for a supplier invoice/receipt that you haven’t yet recorded as a purchase in QuickFile, then you simply create the purchase (either by hand with “new purchase” or via the Receipt Hub, but don’t tick the “paid” box), then log payment → apply from credit to assign the payment to the purchase. You can create the purchase matching the original date on the supplier’s invoice even if that date falls within a VAT quarter you’ve already submitted
  • if this payment on account is a duplicate for a purchase that is already marked as paid (maybe from a different bank account) then you can just go to the unallocated payment - from the supplier’s summary page click on the prepayment balance in the “at a glance” section, then “view details” on the unallocated payment - and use the “refund balance” option. Select whichever account originally “paid” the purchase, and QuickFile will create a new money in transaction cancelling out the duplicate payment.
6

ok great, i scanned the receipt in using the receipt hub and then allocated the payment against it by applying from credit. Thank you