PayPal Auto bank feed cant be tied up

Support
1

Hi.

I have an issue with PayPal which causes us problems trying balance our accounts. If a client pays via PayPal we end up with entries which we cannot tie up. Example below:

We invoice a client for £116.02 which the client pays via PayPal.
PayPal takes £119.79 including a £3.77 charge.
A £3.77 debit and £119.79 credit hits our PayPal account.
The £3.77 debit is automatically tied up to a PayPal invoice for £3.77 which Quickfile creates.
I’m left with an untagged transaction for £119.79 in my PayPal account and an outstanding client invoice for £116.02 and therefore a £3.77 difference.

How can I solve this problem, is there a setting in Quickfile which is duplicating something?

Thanks

Darren

2

Is this a simple case that I charge the client the extra £3.77 on their invoice to tie up the £3.77?

3

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