I have one client who pays by PayPal and a purchase log for the fees used to be created automatically. The last one was created on 12th March this year but nothing since that.
Is there a setting somewhere I need to change? I think I have it set up to import the PayPal feed every day, as purchases seem to be importing but my charges for receiving payment are not coming through.
Any help gratefully receives.
Are you able to provide me with a specific invoice number to highlight this point? Thanks!
Just so you’re aware any surcharges you configure on QF to be added to your invoices will get deposit to the client account, not directly allocated to the invoice. This is by design rather than a bug.
Invoice numbers 267, 274, 281, 286, 290, 297, 304, 311, 318.
I have been accounting for the surcharge by adding to the invoice the difference between what the client pays and what I receive from PayPal, after payment has been made. I then use the credit from the clients account to pay the balance - I hope that makes sense.
I am not aware of doing anything different from the times the charge was added to purchases automatically.
I think what is happening here is that these entries aren’t coming from the feed at all. They are getting created when the client pays for their invoice on the QF control panel. When the feed imports the payment it will come with the fee component and this will get logged. However when the feed runs in these cases the, payment record is already there so it skips over it.
If you want the feed to add these you’d need to go to your PayPal settings and tell PayPal not to log any payments at all. The feed will then bring them in… the flip side of that is you will then need to manually link the feed payments to the original invoices.
OK, I’ll give that a try. Can you remind me how to do that though please? Thank you.
You’ll find this option in Account Settings >> Payment Options.
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