PayPal feed wrongly importing "ORDER" entries

[John6]

I originally posted about this here.

PayPal purchases duplicated in feed

We are seeing payments made to UPS duplicated in the PayPal feed. The feed is left to download automatically and no manual refresh was performed around the time of the transaction. The relevant entries for one transaction was as below. 28/09/2019 United Parcel Service (6***************9) 64.99 Tag Me! 24/09/2019 ORDER: O-9***************D 64.99 Tag Me! The entry for the 28/09/2019 is the correct one. Looking at the transactions downloaded manually from PayPal. I can see the “U…

The PayPal feed seems to import “ORDER” entries as well as the final SALE. Recently we had one purchase for £44.79 appearing as the following.

29/01/2021	UPS Limited (8**************9)	44.79
25/01/2021	ORDER: O-1***************Y	44.39

I don’t believe the ORDER entry should of been imported as it does not represent the final purchase.

You can see details for the difference between Order and Sale at the following link.

What are the differences among the Checkout payment actions?

[QFBeth]

Hi @John6,

I have reported this to the dev team to take a look at for you

[QFMathew]

Hi @John6

We’ve refined our filter for PayPal that should now eliminate these “ORDER” entries from importing on the feed.

Would you mind just keeping an eye on this, please, and letting us know if there any any further problems?

[John6]

Thanks @QFMathew,

I will let you know if I have any further problems.