Paypal payment shows in Quickfile but not received by Paypal

I have a customer who has paid by PayPal via quickfile and it is showing as paid but PayPal have no record of any payment being made. There is a transaction ID showing in the quickfile payment but PayPal does not recognise it.
I only have one PayPal account so I know I am checking the correct one

Please can you let me know the transaction ID? I’ll have a look and pull out the data sent from PayPal.