Hi I’m a new user and so far enjoying the software. Today whilst processing my accounts I’ve come across a behaviour that seems odd but as a new user and sub-par book keeper I’d like advice.
I’ve transferred money from my PayPal merchant account to my current business account. I tagged the PayPal transaction as a transfer to the bank account. Within the current account I found the corresponding entry provided in a dropdown which I tagged also as a transfer, easy peasy.
Why are there entries for a debit and a credit in the suspense account still? What am I not getting?
Hi karlj,
If I get it right what you said then you tagged the transfer in each account, is it right? Quickfile workes in a way that when you tag 1 transaction as a transfer between account in your paypal account then its creates the corresponding entry in your current bank account. This transaction is then tagged on both accounts, so there is no need for going to your bank account and tag it there again. I think you may created this transaction twice in each account
Thanks for your response. Confused myself and mis-explained the process which was more how you described but the transfer occurs only once in both accounts either side of the transfer correctly.
Update// deleted transaction from both accounts and then magically the entries in the suspense account vanish as well. Then entered the transaction again manually, I hope next time theres a feed import I don’t have this problem again
