PDF invoice export not working

Support
1

Hi, I just try to export invoice list as pdf, but it seems it does not work. 30m passed without email to download

2

Hello @b_duo

There was an issue this morning on our end, our development team has been looking into it.

They have done some work to try and resolve it.

This may have impacted you invoice, I have managed to export your invoice #002926 successfully as a test.

Are you still getting the issue?

3

I cannot do anything, because the existing job is not done yet

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4

FYI: I select more than 1 invoices to export like 20 or 50. And it stuck

5

Hello @b_duo

I have attempted to restart the job from my end for you.

Please give it some time and let me know if you receive it.

6

HI @QFSteve
The email you sent is not for me.

7

I have still not received any email yet

8

I guess you are working on the fix, any updates?

9

Hello @b_duo

I’m just looking into this now for you.

It looks like this mornings issue caused a backlog of requests to get stuck.

I’m clearing them now, I will keep you updated on this thread.

10

Hello @b_duo

All jobs are now completed from this morning.

Did you receive your PDF’s?

11

yes, it’s working now. Thanks

12

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