Seems to be parsing errors when creating PDF using 's or other apostrophes when creating a letter to send out
When copying and pasting text into the letter editor it can pull in some characters that may not display correctly. This is a HTML encoding error and I have logged it for review. There are a few different types of apostrophes, I fixed the issue for you by going in and overtyping the apostrophe that came from wherever you copied the text from. I think there were 2 but if I missed any just overtype them and it should work fine.
In the mean time we should get this fixed in a few days.
thanks a lot for doing that Glenn