Personalised SMTP stopped working, invoices out from noreply@quickfile.co.uk again

Support
1

Hi,
my SMTP seems to have stopped working some time ago, and my invoiced now are coming from noreply@quickfile.co.uk ending in recipient’s spam folders.
When I try to reconfigure my SMPT I get a timeout error. I am sure the settings are correct because I use the same ones for my email client, and I have double-checked them on mail.zoho.com (my email provider) website.

I have also added SPF record (include:spf.quickfile.co.uk) to my domain DNS just in case (domain managed by namecheap.com) but it did not help. I still get the timeout error.

Can you please help?

2

You may want to open a ticket with your mail provider to see if they still have our IP range (5.2.17.178-190) white-listed. This would normally be the reason why you’d suddenly encounter a timeout issue when there has been no change to the underlying credentials.

EDIT:

The SPF record won’t have any affect on the SMTP time-out, it will just add a record to your DNS that any recipient can lookup to tell them it’s OK for your mail to arrive from our servers.

I did a quick check on your mail server and it’s not responding at the moment:

http://mxtoolbox.com/SuperTool.aspx?action=smtp%3Amail.zoho.com&run=toolpage

3

Thank you, I will contact them. I have just sent a test email from this account from my email client and it worked without any problem, so I am not sure why mxtoolbox shows it not responding.

4

It’s possible that they’re just blocking these sorts of diagnostic tools, so perhaps not the most reliable indicator.

Please let me know what they come back with.

5

I have just opened the ticket, so I will keep you posted once I get a response. Thanks!

1 Like
6

Could be an encryption requirement?

7

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