I have a client account on zero balance. They sent £11 for 2 invoices. I put in as a pre payement then paid the invoices from credit. The pre payment still shows a credit of £10 which it should not.
Please advise as a matter of urgency. Thank you!
Also the invoice for £6 is 1 item yet the system has created two separate charges one for £5 and one for £1.
This is a recurring invoice which has been increased to £6 as of January 2023.
That suggests that there are/were other unallocated payments on the account prior to you creating the £11 credit. “Apply from credit” always uses up unallocated payments in order from oldest to newest, so at a guess there was already an older £10 unallocated payment P on the account before you created the £11 credit Q.
When you did “apply from credit” on the first £5 invoice it used up £5 of the £10 from P. When you then did apply from credit on the £6 invoice it used up the remaining £5 of P plus £1 out of Q, leaving £10 still unallocated on Q.
If you click through to a particular paid invoice there should be a link at the top either directly to the single payment that settled that invoice (if it was settled in one payment) or to the list of part-payments as appropriate. Check the payment dates on those to see what has actually happened,
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