Prepayments - Previus Year Debtors - How to correct

[Simon_Allen]

I had automatic tagging on in error for a debtor. Three sales came in and they were automatically tagged which built up a prepayment balance within that clients account.

This financial year has now been locked by my accountant and I only spotted it when I saw a negative balance within the accounts. I now want to clear the prepayment balance to 0

I’ve created invoices this year but can’t seem to allocate them to the prepayment balance to get the account back to 0

Help would be appreciated. Thanks

[QFBeth]

Hi @Simon_Allen,

To pay an invoice from the prepayment you need to go into the invoice and select log payment

You can then select to pay from credit.

Hope this helps

[Simon_Allen]

That was simple. Thank you Beth