Problem marking invoices paid via Bank Feed

Bank Feeds
1

I’m quite new to the Bank Feed feature but I’d read up about it before and browsed the forums.

I’ve already set up my rules which I thought were fine. I read that Auto tagging would be smart and present me with a list of open invoices to tag a payment to. This doesn’t appear to be the case. Instead a new invoice is being created and a payment is being assigned to that. Leaving my initial invoice open and unpaid.

How can I get this to work? I’m using Barclays open banking feed.

Any help appreciated. Thank you.

2

Hi @adamoc

There are 2 options you can do here:

  1. Remove the auto-tagging feature and go back to manually tagging the invoices.
  2. Change the auto-tagging rules so that the payment is allocated to the client / supplier where you can then tag it to the invoice.

I hope this helps, but if you have any further questions, please don’t hesitate to ask.

3

Manual tagging behaves as you’re describing - when you select “payment from a customer” on an untagged entry it’ll offer a list of recent invoices that match that amount and let you select one. But auto tagging rules can only either create a new invoice or assign the money as a payment on account not attached to any specific invoices (and you then use “apply from credit” to do the attachments yourself).

4

Oh, ok. Why? Haha. I’ll stick to manual then. Thanks for your help.