A customer was asked to set up a Direct Debit but when the tried the got an oops message saying one already existed?
Hi @MickJ
That doesn’t sound quite right!
Have you ever had a direct debit set up for this customer in QuickFile? Is there anything in their name in your GoCardless account?
@MickJ - We sent you a private message on June 19th looking for more information to investigate this. If you click your avatar (top right), and then click the envelope, this will take you to your private messages.
If you could supply us with a bit more information there please, that would be a great help.
I’ll close this topic for now so we can continue the topic in the existing PM.