The new release of PayPal software, to implement the Interchange Plus fee structure (on 23th or 24th June), has thrown up a couple of very interesting problems!!!
I have just finished my 2nd long conversation with PayPal today and they have acknowledged that the following are real issues. But they maintain that neither of these are a problem with the PayPal system and that it will be up to QuickFile to provide a resolution for them. I completely disagree with them about this, but I suspect that they are not about to rush out a sensible workable solution anytime soon.
They have suggested that I turn off the Interchange Plus fee structure and return to the Blended fee structure, with the hope that this will fix (hide!) the problems going forward, but they can’t give me any guarantees for this (particularly Issue 2).
When a customer makes a payment this transaction appears in the account (as previously).
At exactly the same time a 2nd transaction removes the payment.
2 days later a 3rd transaction returns the payment.
Although the payment is now correctly showing in the accounts, trying to reconcile between QuickFile and PayPal has become impossible!!!
This is because, during those 2 days, the account balances in PayPal do not add up correctly and therefore will not reconcile with QuickFile.
Closing Balance on the 23rd June was £1,164.42
The next 2 transaction are:
- 24 Jun 2016, Payment from Susan Taylor, £14.00, -£0.65, £13.35, £1,177.77
- 24 Jun 2016, Withdraw to --, -£14.00, £0.00, -£14.00, £1,164.42
That last balance is actually correct (at least as far as PayPal is concerned) BUT when looking at the Fees and the Net payments you would expect the balance to be £1,163.77
Closely related to Issue 1. But when doing refunds!
So the Refund is issued and shows in the account (as previously).
At the same time a 2nd transaction is created, shown as a “Fee reversal from PayPal”. This transaction is “informational only” according to PayPal and MUST NOT affect the balance!!!
Since the PayPal upgrade I have issued 2 refunds 25th June & 1st July both have resulted in QuickFile adding “Money In” transactions, £0.30 & £1.09 respectively. Meaning that the account balances between PayPal & QuickFile are now permanently out of sync by £1.39.
I have CSV transaction downloads that show the problem in detail if required.