My company bought an insurance policy in 2015, this has been cancelled and I have received a pro-rata rebate. I tagged the refund to the invoice and this is now showing as a credit in the purchase management scheme. I tried posting a journal from Credit Control Accounts back to General Purchases, but the refund is still showing as a credit.
How can I tell the system that this is a refund and the original invoice should be deemed to be paid, rather than in credit?
I just wanted to confirm that this invoice has been refunded to you rather than a credit note being issued - is that correct?
If this is the case, go to the invoice you wish to mark as refunded and click ‘More Options’ >> Credit Note.
Depending on the current status of the invoice, depends on what you will see. If the invoice is partially paid, you will see this option:
In this case, selecting the refund option will take you through the steps to mark it as a refund.
If it’s not partially paid or paid in full, then you can only create a credit note. Clicking the ‘Credit Note’ option will bring up the invoice editing screen and take you through the credit note steps.
If you’ve already issued the credit note and wish to change it to a refund, you can delete the credit note and repeat the process outlined above.
Hope that helps (and makes sense)
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