Please can you help? I am having problems with the Camscanner/Dropbox/Quickfile connection – the way I understood it, once set up correctly scanned receipts would upload to Dropbox and then onto Quickfile, however, this is not happening… We have had several attempts at severing connection between all three to then setting up again and it still doesn’t work?
yes, everything has been saved in “Apps/Quick File Receipts”. It also seems to have created a number of other folders within this: “Imported”, " 6131443916" and within this one a variation of zip files and several .jpg’s.
all files (as far as I am aware under 5MB.
all files .jpg.
gotta be honest, never used the manual poll function (didn’t know there was such a thing so… couldn’t tell you.
This is normal - the “Imported” folder is just the folder we move any files we’ve already processed.
Have you connected your account to more than 1 QuickFile account, or this the only one? If you have multiple accounts, you will need separate folders each account - I suspect this may be where your folder ‘61314…’ has come from. If you only use the one account, can you please delete the folder ‘61314…’? I think this may be tripping it up when it’s looking for new files.
Generally speaking, the manual poll function will tell you if there are any issues or pull in any pending files.
Did as suggested and deleted the ‘numbered’ file (husband’s just informed me that we do have a 2nd QF account), cut and pasted into ‘Imported’ folder and suddenly, all the receipts are there!
Thank you!
I take it this means that now a link has been established it will continue to upload automatically?
(Where the 61314 number represents your QuickFile account number).
Adding a file in one of the account folders will then be picked up by QuickFile within 5-10 minutes and we’ll add it to your account for you.
So if you have 2 QuickFile accounts with the 1 Dropbox account, ensure you have the numbered folders, and that you’re saving your files in one of them, and we’ll pull it through to the Receipt Hub for that account for you automatically - just like magic