Can someone help please? I set my company quickfile login page as one of my home page tabs so that it opened every time I started Google Chrome (to remind me to bring my accounts up to date). But now I just get “This webpage is not available ERR_CONNECTION_TIMED_OUT” even when I’m only trying to access www.quickfile.co.uk. Even pages that show up on a Google search are unavailable (except the community pages obviously). Is it me, i.e. is it possible that my IP address been blocked for trying to access the page too often without logging in or something? Thanks for any help/advice.
Hi @Centaur, I’m not sure from this description. Is it only our website you cannot access? Are you able to access your account using your direct account link?
We only show “too many failed attempts” message if one tries to log in with incorrect credentials multiple times.
Hi, Thank you for your response. It’s the whole website as well as the direct link. community. is the only area I can access.
There aren’t any connectivity issues I am aware of and no other reports about this at the moment. If the website was down across the board it would be reported by many users on the forum, Twitter, Facebook etc.
I have known there to be specific regional issues with particular ISPs but these are quite rare.
Do you have a phone with internet access (not via your WiFi) so you can test using a different network?
Probably want to try from a phone using the WiFi and also with the phones data connection, to identify whether it is the browser or ISP.
Hi Glenn,
Ok, I think it’s just one computer… connected my iPhone using data and also just tried my old (slower) backup computer and they both accessed the login page. Very strange… both computers are Mac and that was using the same link via Gmail in Crome. Any suggestions as to how to correct this, please?
Have you tried running Chrome with no plugins?
No, but I have tried Safari and Firefox with the same results.
Anti-virus/anti-malware software is the most likely culprit then.
Oh, good point, I will give that a go… thanks
Right, now solved… I couldn’t detect any malware or virus with Avast Security. So I checked with Apple support, emptied all caches etc, upgraded OSX to most recent version, still no joy. However, running the OnyX Automation Default Scripts cleared it and I now have full access again. Thanks, Glenn & Lurch for responding and confirming it wasn’t anything to do with quickfile.com.
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Glad you got it sorted, but just for reference I was referring to security software intercepting the data (to check for injected malware/virii etc) and causing the error, rather than any malicious software being the cause.
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Ah, I see… useful info for anyone else reading this post with a similar issue. I’ve added more info too…
To be honest, I wasn’t using any security software when this happened… I know, Mac’s can still be attacked, but nothing is installed unless it is via the Mac App Store or downloaded from a trusted vendor’s website (Adobe etc) and Mac OSX security always askes for your permission before anything is excecuted that can affect it. The machine is used for photo editing, so is kept free of unwanted and unnecessary software. I downloaded the antvirus/malware software because I wanted to see if something had got past me and OSX’s security. I’m please that nothing did, but I find it frustraiting that I couldn’t identify the problem. It was only with this website and only on one computer.
As I said above, it was the OnyX Automation that solved the issue. Sorry, I said scrypts above, but that wasn’t correct. After following instructions in the Apple forums (using Terminal to clear caches etc), I manually ran Structure of Disk, Permissions and Scrypts in Maintainance (but not Rebuilding). I also exicuted System, User and Internet in Cleaning. However, it wasn’t until I executed Automation that the issue was resolved. The only extras I can see with Automation and my manual attempt are rebuilding of LaunchServices, dyld’s shared cache and user cache. There was a repeated cleaning of the web browser cache and history along with temporary and recent items; the only thing I can think of is that this cleared something that wasn’t being cleared using other means, why I don’t know because it affected all three browsers (Safari, Chrome and Firefox).
By the way, OnyX, along with Diskwarrior, was recomended to me by a Mac specialist repairer I used to repair a damaged iMac.
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Thanks for taking the time to provide this extra information, it may well be useful for others encountering a similar issue.
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