Receipt Hub not receiving emails

For the last few days I’ve tried forwarding several e-mails to receipthub, but they’ve not been processed. I can see from the mail logs that they’re delivered into google mail system without issue. Are they getting marked as junk in the receipts@quickfile.co.uk mailbox?

Thanks.

Odd, just after I posted this, the 4 receipts I’d emailed over the last few days turned up, but another one I’ve sent this morning hasn’t turned up yet!

Hi @tellytart

Some emails do get caught up in a spam filter so they can be delayed as they have to be manually released by one of our team.

That said, I can’t see any emails flagged as spam at the moment. Are you still waiting for the one from this morning?

It eventually arrived. I deleted it as I’d already manually uploaded the PDF by that point!

Thanks for looking though.

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