I have been emailing invoices to the receipt hub for some time but over the last week they have not been arriving in the hub at all. Have sent a few of them 3 or 4 times. I am not having to download the invoices to my desktop and drag them manually to the receipt hub.
Is there a problem or have I done something that I am not aware of?
Many thanks
Hi @alexp
Sorry to hear you’re having some issues with the receipt hub.
Have you registered your email address specifically for the receipt hub? If you’re unsure, you can go to Account Settings >> 3rd Party Integration >> Email my receipts and add your email address there.
Providing your email is listed, it should come through to the receipt hub, usually within a few minutes. The exception would be if the email has been caught up in a spam filter, but this is checked and cleared on a regular basis.
I can confirm it is working on my account. Sometime it takes a while for the receipts to show up, up to 1 hour.
Many thanks. Yes i have been using it for some time. It might be a problem with one particular invoice/email address as I sent one over this morning and that worked fine!
Hi @alexp
I’ve sent you a private message to get a few more details, as I suspect it’s either the file or the email itself.
But we’ll take a look and get this working for you
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