We have several manually approved recurring monthly invoices. We received an email about 5 new invoices needing approval, but some expected recurring invoices aren’t showing as drafts. The recurring invoices dashboard shows these are due on October 1, 2024.
Questions:
As it’s the 1st of the month, recurring invoices do generally take a bit longer to generate than usual.
That said, you shouldn’t have received an email about them unless they had generated. If you’re not seeing them on your account, please let us know and we’ll take some details off you so we can investigate.
There isn’t a way of doing this I’m afraid. If it’s already generated one invoice from the profile, you could make a copy of one of those invoices.
I received an email at 11:25 stating 5 new invoices requiring approval. Another email again at 12:25 stating 1 invoice requiring manual approval. Another email just now at 13:25 stating 2 new invoice requiring manual approval.
In the past we used to get only one email aorund between 13:00 - 14:00 but today was a bit out of the norm hence reaching out
We do have between 10-20 recurring invouces that we manually have to approve as it allows us to add additonal items to the invoice before these are sent off.
We used to send one email out in the afternoon, but the feedback we received was that invoices needed to be issued and approved earlier in the day. As such, we now send an email out once an hour.
I will, however, feed this back to our development team.