I’m new to the forum, this is my first post.
One of my clients pays a fixed amount each month to their energy supplier. I tag this as a payment on account to be allocated later and their supplier account is currently in credit.
They have received a bank refund and I need to reduce the payment on account by the same amount. I can’t create a supplier account credit from bank tagging. I can create a credit note and manual bank refund transaction through the supplier account but this doesn’t reduce the payment on account.
How can I account for both the bank refund and also reduce the payment on account?