Hi
I made up an invoice with 2 lines. 1 line for general sales 44.98, 1 line for plant and machinery £5.60 total of £50.58. I entered the payment and logged as paid. I received an refund for a out of stock item for the £5.60 amount. When I entered money in to bank and tagged as refund, the original invoice or amount failed to show up ? I went back to the invoice and instead of having 2 lines just added the amounts together of £50.58 and saved. once back in the banking I was then able to see that transaction and tag as refund.
Why couldn’t I before ? Is there an issue with this ?
If you’re using more than 1 nominal code on the original invoice (which is sounds like you did), then you’re not able to tag it directly from the bank. This is because the system wouldn’t know how to allocate the refund itself (it is the full £5.60 for the plant and machinery line, or a £5.60 reduction against the general sales)?
You should have seen a warning when trying to tag it:
Invoices with items posted to more than one nominal account will not appear here. For such cases a manual credit note will need to be applied.
Hope this helps!
Hi
Yes that was it, I understand now, thanks for your help again
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