Refund not showing to correct purchase invoice

[NEC]

Due to the pandemic I had a refund of a hotel stay. The hotel was booked the year previously.

I allocated it as a refund from a supplier and it matched the original invoice however in my profit and loss it’s just showing as a credit as though it’s not allocated.

I’ve tried to redo the transaction and allocate it but no such luck.

Any suggestions?

Thanks

[QFMathew]

Hi @NEC

When you say it’s showing as though it’s unallocated, what are you actually seeing here?

You’re welcome to upload a screenshot if that would help (just remove any sensitive data beforehand).

[NEC]

Thanks Matthew

Not sure if this helps. I know it’s going to be something very simple but I’m missing it this morning!

[rhc]

Hi,
You said the booking took place in the in the last year or before. Is it possible that the booking (money out transaction) is locked in your previous financial year?

[NEC]

That’s what I thought but it’s not locked for last year, I think because something needed corrected earlier in the process.

[rhc]

At the top of your screen you can set a date. Is the date range catching both transactions?
Also, did you allocate it to Hotel (7402) in the first place too?

[NEC]

Yes purchase invoice and subsequent credit note are both allocated to hotels as far as a i can see.

Ahh that’s probably it that it will show as a credit because the purchase invoice was last year and credit note this year so basically it’s correct.

Thanks rhc, knew it would be something simple that i was totally overlooking…