Gas supplier took a payment in error, and refunded the money plus £20 for inconvenience. I want to make out a credit note but how do I allocate the extra £20? You can’t raise a credit note for more than the original amount.
Was the tagged transaction more than the invoice amount?
For example, something similar to this scenario:
The invoice was for £50.00
The payment was for £75.00 and was entered into QuickFile as this value and tagged to the £50.00 invoice
The bill was for £173 which I normally pay by bank transfer. I set up a Direct Debit and they took the money from there in error, and refunded me £193 (£20 compensation for inconvenience). The payment is tagged at £173. Normally I would just add a credit note to that invoice but I don’t know where to allocate the extra £20. Should I make a credit note for £173 and then tag the extra £20 as 4900 miscellaneous income?
One option is to open the purchase screen then in the itemised section enter -193. This will force a refund to the bank.
You can then delete the existing untagged £193 debit on your bank.
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