Rejoining accounts with a client

Hi

A client also uses Quickfile and we have joined the accounts together. however he has recently re-branded and changed names. he has setup another instance of quickfile.

I have removed his old version from my system and added in the new one. both of us have requested from bnoth sides but we just get (code: 2627) and it fails to connect.

Anyone have any ideas

We’ll take a look now and get back to you shortly.

Thank you, do you need the username

There was already a mapping record that was preventing the new link from being established. We’ve manually removed this now so it should work fine.