Somehow, a direct debit arrangement has been found for my client account in the accounts that we are using. Invoices that are created and sent to the client are tried to be paid by direct debit but fail.
I don’t know how this has got set up; it may be something happening in the background as a result of a different set of Quickfile accounts that I previously had, perhaps? Please can you remove it for me. Client ref is cID=253010.
I think you may have had GoCardless integrated previously on this account (6131414891). I have however cleared the Direct Debit record for that client, so you shouldn’t see any options for Direct Debit collection going forward.