Resending login details to accountant

[John_Charnock1]

How do I resend an invitation to my accountant to login. They lost the first invitation.

Thanks

J

[QFSteve]

Hello @John_Charnock1

You should be able to delete the user and add them in again so a fresh invitation is send.

This can be don by logging in and going to Account Settings > Team Management

[John_Charnock1]

I get a bounce email error, what does that mean ?

[QFSteve]

Hello @John_Charnock1

Can you share the full error or a screenshot please?

here is the supporting article on bounce emails

https://support.quickfile.co.uk/t/email-complaints-and-bounces/14331

[John_Charnock1]

Hi Steve - attached

[daithespark]

Hi john. Can you remove the block as it suggests in the support guide? Or does it give you any info about it on the question mark? You might also want to remove the screenshot as its on a public forum

[John_Charnock1]

Yes I an remove it but the recipient does not receive the email invite and then I remove it and it goes full circle

[QFSteve]

Hello @John_Charnock1

If you email Karen directly does she receive your emails?

[John_Charnock1]

yes, she does receive my emails

[QFSteve]

Hello @John_Charnock1

Can you please reply to my private message