Resorting back to basic account


I am a one person Childminder and find the £45 + VAT too much for me (Poweruser) I am starting to compress my invoices to avoid paying the fees (previously I did an invoice for each elec bill when I could do it over the year).

How do I stop my account being frozen now that it has hit the 1000 mark? I have got my number back to 950 but understand that this takes a few days to update. When it does update will it stop telling me I have to pay for the Power User?

Hi @tumshie

I’ve manually run the count on your account which brings it under the 1000 ledger count. You should no longer see any messages regarding the subscription

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