We have several invoices that were wrongly marked paid by bank transfer when they were in fact paid from credit. This has led to a discrepancy between the credit balance the client has with us, and the actual figure in the account. Is there any way please to amend these invoices in QuickFile to reflect the actual source of the payment, and so at the same time adjust the credit balance accordingly?
So you’ve got payments showing in your QuickFile bank account that don’t exist on your real bank account statement? In that case you should just be able to delete the phantom bank transactions and that should revert the invoices to unpaid, then you can log payment → “apply from credit” on each invoice in turn to use the credit balance instead.
This may not work if you’re VAT registered on cash accounting, and the mistaken payments have already been included in a VAT return, but I’m not sure what’s the easiest fix in that case, possibly just to “refund balance” on the unallocated payment(s) in order to cancel out the phantom “money in” transactions with a matching “money out”.
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Hello @JulieT
If they had a credit on their account and you had just paid these invoices, I assume your bank is incorrect also.
If this is the case you could either.
- Delete the payment logged against the invoice
- Re pay the invoice using the credit
Or you could
- Raise a credit note to reverse the invoice
- Refund the credit note
- Raise the invoice again
- Re pay the invoice using the credit
The former being applicable if the transactions are not vat locked, the latter if they are
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