I filed the VAT for Jan-Mar. It all looked OK, then we received an email saying it hadn’t gone through and that we needed to ‘roll it back’ in order to resubmit it.
I followed the instructions and it was rolled back. HOWEVER, the VAT return had been submitted and it all looks fine with HMRC.
I now have ‘rolled back’ VAT return in the system and while I can see it as rolled back, it won’t let me do anything with it.
I have looked through the previous threads in the community support pages, but there really is too much information for me to be confident of the correct way to fix this without causing more errors and problems.
I would really appreciate it if someone from Quickfile could advise on this. I’d also like to know why it happened and how to avoid it happening again in the future. Many Thanks
If HMRC have a successful submission and you have rolled back, you would need to “Save” the return in QuickFile so the figures don’t go into your next period.
To do this
Go into Reports >Vat Returns > Settings.
Set your HMRC account to “No Electronic Filing”
Re run the vat return, this time you will be prompted to enter the date range as its not looking at your HMRC account.
Ensure the figures are correct and “Save” (it will always show as saved for this period due to the none receipt of confirmation from HMRC)
Go back into settings and change your HMRC account back.
Note the return for this period will always show as SAVED as you can not re submit a period under MTD