Back for my weekly problem with SagePay! Issue number 5:
I had a serious and embarrassing problem occur today. A customer ended up paying an invoice twice because although SagePay processed the payment without a problem, it wasn’t logged to QF. They therefore thought it hadn’t worked and they paid again, forcing me to issue an apology and a refund, and lose the trust of the customer who now no longer wants to pay by card.
What’s going on? Why isn’t QF logging the payments?
This, from a business perspective, is simply unacceptable. I will say what I always say: I sincerely appreciate QF and I realise that it’s free, but I made the decision to use it (and persuade my accountant to use it) on the back of the promise of ease of use and functionality. My accountant is now snapping at my heels to pay through the roof for a system that has nowhere near the number of features but at least has reliability - he is dubious about trusting all the accounting features having listened to my frustrations with this single feature!
Your help is much appreciated.