Hello
I started to raise some sales invoices and strangely they seem to be allocated against capital expenditure in the general ledger (GL account 0012) instead of Sales (GL account 4000).
I can run the P&L and the TB reports but not the Balance Sheet. The error code is 500.
Finally, how do I submit a ticket to Quickfile?
Thank you.
It could be to do with the recent changes that allow sales invoices to be coded in other general ledger accounts, fair enough but the default should be Sales not Fixed Assets. There is no option to change the defaults when creating a new client or a new invoice either.
Thank you for bringing this to our attention. I’ve raised this with a colleague and we’ll take a look.
We will keep you updated here
Thank you.
I hope somebody will tell me why the balance sheet does not show up? I have this message whenever I try to see it.
Clunk!!
Something has just happened that wasn’t suppose to happen!
Don’t worry we have all the details and are working to resolve the problem.
You may want to go back and try again!
If that doesn’t work try logging back in from the homepage.
I’ve tried to locate your account but several have come up on our search.
Can you let me know which one you’re having issues with please?