After uploading a logo (and selecting autoresize) then picking a colour theme and changing one of the colours the save button does not work. Even if just adding a logo the save does not work - using Chrome and no errors showing (is it something with the resize image function)
Iāve just tried uploading a logo and resized it without any issues.
Are you getting any of these messages at all (or similar)?
or
If so, are you clicking āSave Bannersā at the bottom of that page?
Edit: I should add, in light or Lurchās comment below, this was tested in Chrome with the custom trading style enabled.
Are your colour changes not showing on the editor or when you preview the client control panelā¦ or both? Can you try doing a hard refresh CTRL + F5.
Iāve tried to replicate this but Iām unable to reproduce the problem you describe. Hereās what I did:
- Upload a very large image.
- QF prompts to Auto-Resize, I confirm this action.
- I then edited one of the 4 colours.
- Finally I clicked the āSave Bannersā button to confirm the colour change.
I was having an issue with this, but in the custom trading style client area customisation. What browser are you using? I havenāt had a chance to recheck why it wasnāt working yet, it is nearly the next item on my list to revisit this.
ETA: Hmm, just gone through it again and it all seems to work now. I followed the same process from the KB so not sure what wasnāt working previously, the only differences are updates to the browser and OS and a reboot of the PC so no idea.
ETA2: So, first time round it wouldnāt save anything, it just worked when I modified the logo but now I am trying to modify the colour scheme and footer text but it wonāt save, it says it has but then refreshing the screen and everything is as it was.
ETA3: Just tried this with Chrome and when I hit save I get forwarded to a page that I have not seen so far in Firefox. I would assume that this means the save function is getting silently lost when you click the popup that appears. Not sure why it worked a few minutes ago though as I didnāt get forwarded to this new page when the logo save stuck.
Are you referring to this page?
Before saving thereās a confirm box, Iām just wondering if they have been muted for Chrome users experiencing this issue? We are gradually replacing all these boxes with HTML/Javascript confirmations.
Yes.
Using Firefox I see the confirmation box, click OK then nothing happens.
Using Chrome I see the confirmation box, click OK then get forwarded to the above page.
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I replicated this on Firefoxā¦ no confirm screen and no save.
Thatās strange, weāll have a look at that today.
EDIT:
This should now be working correctly on Firefox as weāve removed the browser confirm with a HTML version. Weāre slowly replacing these on all parts of the site now.
EDIT 2:
You may need to hard refresh that page (CTRL + F5) for the new updates to appear, we missed the cache suffix (will be there shortly).
I am wondering if settings related to blocking popups are causing this - no proof yet but having turned pop up blocking I did get to save an image - still cant save colour changes though
@Jonathan_Richardson try disabling any browser extensions. Are you using Chrome, weāve since changed to a different method of showing confirmations which shouldnāt trigger any popup blockers.
Also if you set your desired colours and post a screenshot here my colleague or I can update your account.
Finally even when you successfully change on the editor screen, if you impersonate a client account to see the results, always try a CTRL + F5 to force your browser cache to clear.