The Credit Control system for monitoring unpaid sales invoices is integral to Quickfile accounting but the first reminder of an unpaid balance would be better communicated as a “Statement of Account”.
Presently there is not a way to intiate the automatic despatch of the more friendly communication; simply include “Statement of Account” as the first step.
By including the option to send statements automatically arranged through Credit Control Settings this could be scheduled so sent when payment has not been received by the due date with the further reminders scheduled accordingly.