SMTP Change email password fails

Support
1

I received an email from QuickFile saying that my email settings are deactivated due to too 3 failures (although I got a Cc’d email for an invoice I manually approved this morning).

I’ve created a new app-specific password on my Zoho email service. However when I enter the new password and click ‘save’, QuickFile gives an error “500 - Server Error, We’re very sorry, there was a problem loading this page.”

I don’t know whether the email password has updated or not and not sure how to test.

Kind regards,
Rick

2

Hello Rick

I just tested the smtp settings on your account and got an authentication error, so it looks like it did not update.

3

Strange because I found how to generate a letter and sent one to myself at this Zoho hosted email address and it came through.

Kind regards,

Rick

4

When the SMTP settings are deactivated the email falls back to the Quickfile mail service so your emails will be from a Quickfile address, not your own.

5

Hi Stuart

Understood. How do I get the password changed then please?

Kind regards,
Rick

6

Rather than try and save the new password, Delete the SMTP settings and recreate them with the new password; that fixed it for me when I had that issue last week.

7

Thanks, that has worked.

Kind regards,

Rick

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8

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