SMTP errors again from Gmail

Integrations
1

hi,

ive had this happen before for no apparat reason.

i use gmail and an app password.

nothing has changed at all.

i got this email from quickfile:

We have been unable to send a number of items through your own custom SMTP email server. The last 3 consecutive attempts failed. The error recorded is as follows:

when i log in to look at the app password in gmail it says it was last used this morning.

i setup a new app password and updated the settings in quickfile.

quickfile still shows:

It looks like there was a problem reaching your SMTP service
Error Message Your SMTP settings are deactivated as there were three consecutive errors . Please correct the settings again and reactivate.
More Details

2

Hi @adnw

Sorry to hear you’re experiencing some issues here.

Have you changed the main password on the Google Mail account? That can invalidate the app passwords.

3

no i havent changed anything at all, including the main password.

the old app password is still active and hasnt changed.

i have setup a new one and input the new password into quickfile, but its still showing that error

4

any update on this?

ive just checked again and it still has this error. this is without originally changing anything, and with creating a new app password

It looks like there was a problem reaching your SMTP service
Error Message Your SMTP settings are deactivated as there were three consecutive errors . Please correct the settings again and reactivate.
More Details

5

Hi @adnw

Apologies for the delay. We’re doing some testing, but I’m going to send you a private message to get your account number so we can look at your account specifically.

You should see a green message notification in the top right corner shortly.

7

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