Hi,
I am not sure my email invoices have been sending. Is there a way to check?
Some clients are reporting not receiving their invoices which are emailed from quickfile. I have tried checking and resetting the SMTP setup but it says “It looks like there was a problem reaching your SMTP service”
Additionally, would I need to add the server IP address which your emails are sent from to my domains SPF records? If so, please can you supply this.
A few queries above, sorry. Many thanks.
Vicky
Hi @graffiq
If you have a Power User Subscription, you can view sent emails in the Sent Email Log (Account Settings > All Settings). This retains a record for 6 months.
This usually means there’s an issue connecting to the server. It could be timing out or rejecting the connection for some reason.
Do you use the SMTP server elsewhere that is already set up and works? If so, it’s worth double-checking all the details match.
No, this isn’t required. The SPF record only requires mail server details. As we’d be connecting your mail server, it would be your mail server’s IP address that would need to be fully authenticated.
Have you tried sending a test email to yourself to if you receive it all OK?
Hope this helps!