adnw
30 November 2020 17:29
1
hi
i have a bank feed with starling.
some of it is showing correct, some not, some are missing?
the transactions from today of over 8 hours ago do not show up in quickfile?
the bank feed shows as active.
should they show up instantly, or is there a lag / delay with starling?
Lurch
30 November 2020 17:33
2
The Quickfile side will only show cleared transactions. Would these “missing” transactions be card transactions or other uncleared payments?
adnw
30 November 2020 20:46
3
yes they are card transactions.
they show in the starling app, just not in quickfile.
ill wait for them to clear then
1 Like
QFBeth
1 December 2020 09:47
4
Hi @adnw ,
If you notice that these transactions still aren’t showing after a day or so, please let us know and we can investigate further for you
adnw
4 December 2020 08:53
5
hi
these are still missing from 30th nov.
my bank feed shows items before 30th, and it actually shows a payment received into the bank on the 2nd Dec.
Two card payments from the 30th Nov havent showed up in my quickfile bank feed for starling but they are on my starling account.
adnw
4 December 2020 08:58
6
i have another starling account attached.
this is also missing transactions.
both have live bank feeds
@adnw - we will send you a private message to get some details from you.
QFMathew
Split this topic
4 February 2021 11:07
8