Strange reply to address on QF

Support
1

Hello there,

One of my client pointed out a strange thing to me where the QF invoice reply address is very strange. I had sent her an invoice reminder. She was worried about the strange reply address and also had not received the original invoice, not event in junk. Pasting a portion of her email to me below.

Kind Regards

Paresh

Dear Paresh,

I am a little concerned by your email address okyreykv_6131413817@waws-prod-db3-105.cloudapp.net

Is this and the invoice correct?

I have just sent you payment of £

Ref: 2…

I’m afraid I haven’t received any previous email about this and there’s nothing from you in junk.

Can you confirm all is okay,

With thanks

From: Paresh <mail@quickfile.co.uk>
Reply-To: <[okyreykv_6131413817@waws-prod-db3-105.cloudapp.net](mailto:okyreykv_6131413817@waws-prod-db3-105.cloudapp.net)>
Date: Wednesday, 10 November 2021 at 16:21
To: <[n>
Subject: Invoice 2… is now 14 days Overdue

2

Hi @pdudhaiya

When the invoices are sent through QuickFile the “from/reply to” email address is a randomly generated one for your account.

If you wanted it to look like it came from your email address then you would need to set this up using the following guide:
https://support.quickfile.co.uk/t/sending-mail-from-your-own-smtp-server/14081

3

Tha k you for the quick reply. I’ll look in to that. It use always work but something has gone wrong.

Kind Regards

Paresh

4

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