Hi,
After a complaint to a supplier, they have raised Credit Notes resulting in me having a credit on their account.
Now, on quickfile, I think I am unable to create supplier credit notes of amounts greater than invoices, am I right?
If so, how do I end up with a prepayment on their account on quickfile, please?
Hello @matekie
Yes, that’s correct.
Can I just clarify this one point please?
What have they raised the credit notes against? Is it an existing invoice (e.g. one outstanding, or previously paid), or is it more of a goodwill credit?
They are previously raised invoices that I have already paid. I was being invoiced on a monthly basis for rateable water supply where I had a meter installed but they initially refused to recognise the meter was even here. Now that they have been told they must use a metered supply rather than rateable supply, they had to create credit notes for previous invoices and create new invoices to reflect the metered supply, which was a lot less than rateable supply. That created situation where I have paid them more than they are up to date. I hope it makes sense. 