Tag Search Not Working Properly

Bug Bug (Solved)
1

Hi,

we use the tagging feature to tag our products as they go through our manufacturing process so for example we have:

new order
in workshoop
for delivery

this was all working ok yesterday but today if i go to one of the tag pages for example,
in workshop

then go advanced search and search by cusotmer name yetserday it would only bring up their invoice tagged - in workshop

but today of i do the search it brings up all their invoices no matter what they are tagged with??

2

Hi @march1972

I just want to be sure I’m looking at the right pages - would you be able to give me a few steps to try and replicate this, please?

3

hi matthew,

The steps are pretty much as above:

so we have tags on invoices for example:

new order
in workshop
for delivery

I then create a link to the page which will just show items tagged for example:
in workshop

If i click that link it will show me all invoices tagged with
in workshop

then if i do an advanced search bu customer name, eg:
Cusotmer one

if should then just list all their invoices tagged:
in workshop

however it is now bringing up a list of all their invoices no matter what they are tagged, eg it shows tagged invoices:
in workshop
new order
for delivery

it was working fine yesterday.

4

Hi @march1972

Nothing has been changed here. However, I don’t believe it’s possible to filter project specific invoices by using the advanced search. This would override the search by project tag.

5

hi matthew,

we have been using the process in the same way since we first signed up with quick file so more than 2 years and it has always worked and was working yesterday, today it is no longer working.

is there a way of me sending you a video file by pm to show you what i am doing?

6

Yes, of course. If you click here, you can upload screenshots or videos privately.

7

ok thanks, I have just uploaded a recording for you.

8

Thansk @march1972. Will reply to you in the private message.

@march1972 - Apologies for any confusion, I thought it would be best to reply here so everyone can see it.

Something did break here, but we’re looking into it and will get it fixed shortly…

Edit
@march1972 - This should now be resolved. Would you mind giving it another go please?

9

hi,

yes just tested and all working properly again, cheers for the swift response.

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