Tagging a locked prepayment


I sent an estimate a few months ago to my customer and they part settled the invoice by covering materials. I allocated this as a prepayment to their account.

When I finished the job I sent a complete invoice, including what they had already paid, for their records.

I then tried to allocate their prepayment to the invoice only to find I had locked it due to my VAT return. Is there anything I can do about this?

Kind Regards

If you go to the invoice and do “log payment” there should be a checkbox to “apply from credit”.

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