Tagging a refund to a customer - invoice not listed

Hi,
I’m trying to tag a refund to a customer, but when I get to the point of selecting an invoice to allocate it to, the invoice I want isn’t in the list. There are 5 invoices for this client, but only 2 of them are showing in the dropdown list.
I have tried deleting and re-adding the invoice, but this has no effect.
The invoice in question is #000804.
I don’t know if it related, but I changed the client name at some point.
Thanks.

What is the date and amount of the refund you are tagging on the bank?

Hi Glenn,
It’s a refund of £50.00 on 01/09/2014 on the same bank account.
Karen

Invoice #000804 is only part paid by £30. As the amount you’re trying to refund exceeds the amount paid on the invoice it will not appear in the list.

Hi Glenn,
It now makes sense why it wasn’t appearing; all sorted now.
Thanks very much for your help.
Karen

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