I’ve just wasted half an hour trying to straighten out a credit note for a paltry six quid before finding this thread. I was invoiced twice for something and the credit card charged twice. A credit note was issued which I’ve entered and allocated to the second invoice and then a refund was made to the card. I try to tag the refund but I have to select an invoice and when I do it duplicates the credit note. When I delete that the supplier account is showing a credit. How do I fix this mess? I need to allocate the bank transaction without showing a wrong amount in the purchase ledger, and no, when I created the credit note it didn’t automatically generate a bank entry.
Credit notes are only invoices with negative values that may or may not be associated with one or more other invoices. Why does it have to be made so complex?