I have tagged entries on the bank statement & some have a red cross at the side & some a grey cross. What is the significance of this?
Red cross means you can delete the transaction by clicking the . Grey cross means you can’t, which can be for a number of reasons, the most common being
- If the transaction is a payment from a customer or to a supplier that is locked by a cash accounting VAT return
- If the transaction relates to a journal - to delete these you must edit or delete the journal.
- note that journals sometimes happen in the background without you explicitly creating one, for example when you split a “something not on the list” across more than one nominal code, or if you tag a salary payment when “post net wages to balance sheet only” is turned off
There are other less common situations that can cause this too.
In addition to Ian’s post, if you have just added the entries the cross will be grey as well for a few seconds, so the system can do all the necessary entries and connection to invoices and accounts in the background. If you refresh the page after a few seconds or couple of minutes they cross should show up red.
It is, I think, a system security measurement, so that you can not delete or amend that entry while the system is processing it and recording it everywhere necessary.
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