I am having to put through a number of refunds but wanted to ensure that they were accounted for correctly on our UK VAT return. Payment for these is made with a card so shown as a merchant sale but we then refund the individual with a bacs payment to the customer. Any advice much welcomed.
Hi Beth thanks for your comments. As far as I can see there is a limitation on the way QF which others have highlighted on refunds. I would like to be able to tag a bacs payment from my bank feed with a credit note. I don’t think this is possible at the moment but others have raised it as a limitation.
If you create the credit note against the invoice, and then chose the option to refund and specify the bank. This will create a bank entry - you will just need to delete the original entry that may have been brought in by your feed/bank statement