suddenly this evening i have been unable to access my work space, every time i login it it takes me to page just showing company details.
My Dashboard is not available, all I get is Accounts Overview and Statements.
What is wrong please?
Thanks, kaajal
Hi,
it sounds like you are loged in to a client’s accounts. Have you setup a client’s account with your email address you also use for your normal quickfile account?
Hello @kaajalq186
I have replied to your support ticket regarding this (you were indeed logging in as a client)
Thank you all that was the case
This seems to be happening rather frequently just now - is it worth you adding a check when creating a client account to reject any client email address that is already a team member on the same QuickFile account?
Ian, I think that is a brilliant idea and would be a very helpful tool
It would make sense yes, we’ll take a look at that.
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