Unable to create VAT return - unauthorised

Support
#1

Dear Support,

My VAT is due this month and QuickFile prompted me to reset the system. I have tried to do this but this failed I get a Not Authorised message so cant pay me VAT. Can you please help me?

#2

Hi @stan2

Can I just confirm that this relates to submitting a VAT return rather than paying it? QuickFile doesn’t support payments.

If it is the submission, it’s worth running through our troubleshooting guide in the first instance: Making Tax Digital: Troubleshooting

#3

Sorry yes this relates to submitting a VAT, I have done this many times before but this time I cant submit or calculate the VAT.

#4

I get a message Not Authorised VRN 682017445

#5

Certainly worth running through the troubleshooting guide first as this resolves many of the issues.

There’s a specific section for the unauthorised error: Making Tax Digital: Troubleshooting

#6

OK I will do this now

#7

My Tax is due by the end of June or the 1st week in July maybe I will wait another week and try again. Sorry for the inconvenience.

#8

Waiting a week won’t fix your issue. Read the trouble shooting guide as advised.

Its most likely your authorisation to submit has expired as it does after 18 months. Perhaps read how to re establish the connection also

And if you have more than one link delete them as it won’t work with more than one. Even if it says failed.

#9

Thanks Paul,

Is this just the link in QuickFile to remove and reconnect or do I need to do this with HMRC?

Kind Regards

Stan Jonik

Managing Director

SFJ Systems Ltd

image002.jpg

Tel: +44 (0) 1225 775103

Web: http://www.sfjsystems.co.uk

#10

Just quickfile yeah.

#11

Hi Paul,

I have done this and it still fails.

Strangely the default logon details are for a test system we use now and then it used to always default to my live system logon.

I can generate a create a VAT report but not connect to HMRC I get the following message.

I have used VAT settings and reset but still get this message.

image005.jpg
image005.jpg1202×259 13.6 KB

Kind Regards

Stan Jonik

Managing Director

SFJ Systems Ltd

image006.jpg

Tel: +44 (0) 1225 775103

Web: http://www.sfjsystems.co.uk

#12

Hi @stan2

Is the account linked all OK in the VAT settings?

#13

Hi Mathew,

Thanks all OK now and linked, thanks for your help.

Kind Regards

Stan Jonik

Managing Director

SFJ Systems Ltd

image002.jpg

Tel: +44 (0) 1225 775103

Web: http://www.sfjsystems.co.uk

#14

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